Casino & Dice games

What is the difference between the REAL MONEY mode and a PLAY MONEY DEMO?

When you play in REAL MONEY mode, you play with real money which you have deposited on your account. In this gaming mode you can withdraw your winnings. When you play a PLAY MONEY DEMO, you pl...

Do my chances of winning the Platform Jackpots depend on the amounts I bet?

Not at all. All players who place bets, regardless of the amount, have the same chances of winning. You could place a bet of €0.01 and win the Big Drop Jackpot worth several thousand euros!

I did not receive all my winnings from my game. What should I do?

If a technical issue occurred, or if you believe you did not receive your winnings during your gaming session, we invite you to contact our customer service directly, without delay. In your me...

How to activate a Family Goal?

To activate your Family Goal, go to the Quests tab in your Profile.  You will then be able to view the available Family Goals and activate them:  Once activated, you’ll find your Quest’s objec...

What are Family Goals?

FamilyGameOnline.be is proud to present to you the Family Goals!Every day, take on a new challenge and earn a reward. How does it work? Complete a goal Play the participating games Unlock your...

What is an active player?

You’ve certainly noticed it: some features and promotions on our website are available to active players only. But what does it exactly mean?To be considered an active player, you must have wo...

How does Money Maker work?

Money Maker is a game that gives you improved chances of winning.You can earn Money Maker spins through different promotions. Each Money Maker spin costs 0.10€. When you receive Money Maker sp...

What's volatility in a game?

Unlike RTP, which tells you how much a game can pay you on average, volatility reveals how those winnings are distributed: are they small, regular amounts, or big, rarer wins? Two types of vol...

Where can I find the RTP of a game?

The payout rate of a game is available directly in the game's rules or information.These are usually represented by an "i" (Information), 3 parallel bars, or a "?". Here are some examples: 1. ...

What is the RTP?

The RTP (Return to Player) is a key concept to understand when playing casino games. It indicates the average percentage of bets that will be returned to players over an extended period. In ot...

What types of games can I find at FamilyGameOnline ?

FamilyGameOnline offers a wide range of casino and dice games, separated into several categories: • Slot machines: from the most traditional to the most original, the slot machine is THE ultim...

What are the FamilyGameOnline Jackpots?

Platform Jackpots are progressive jackpots that can drop at any time on all games in our catalog.When you play a game, you automatically have a chance to win one of the Platform Jackpots, rega...

What is a jackpot? Does my stake influence the jackpot?

The jackpot is the biggest winnings you can win during a game. There are 2 types of jackpots: The progressive jackpot: it is linked to several games and changes depending on the number of spin...

On which games can I win a Platform Jackpot?

On any game! Indeed, our Platform Jackpots can drop at any time, on any game, and regardless of the bet amount! Good luck!

I never win! Why?

We are sorry to hear that you haven’t won yet! Your chances of winning a game depend on what we call volatility. This corresponds to the winning frequency of an online casino game. There are 3...

I’ve won to a casino or dice game! When will I receive my winnings?

The winnings you get during a casino or dice game automatically appear on your account. If that’s not that case, please wait a few minutes. If after 30 minutes, you still haven’t received your...

Can I play at FamilyGameOnline from my smartphone or tablet?

Natuurlijk. Ons platform past zich aan al je apparaten aan, of het nu een computer, smartphone of tablet is. 

I would like to try a new game. Where can I find the rules?

To read the rules of a game, start the game and click on the “info” icon, often represented by a question mark (?). Depending on the game, this icon can be found in various places, such as in ...

A technical problem made me lose money during a game. What should I do?

We are sorry there was a technical problem! We do all we can to avoid technical problems happening. Despite this, technical problems can unfortunately sometimes occur and interrupt your game. ...

I’m not able to start a game or the game is stuck “loading”. What should I do?

If you aren’t able to start a game or if it is stuck on the “loading” page, there is a high chance that your WiFi connection is too weak. We recommend connecting to the internet using an Ether...

A pop-up window appeared during my gaming session. Why?

FamilyGameOnline works hard to ensure that your gaming experience is both enjoyable and responsible. For this reason, a pop-up window with a responsible gaming message will appear every 30 min...

I’m currently outside of Belgium and I’m unable to play on my hotel WiFi. What should I do?

FamilyGameOnline.be may not be accessible from outside of Belgium, for example when you’re on vacation.However, you can still access your account if:Your player account is authenticated and th...

What is a Mystery game?

A Mystery game is a special spin during which your winnings are at the maximum. Depending on the game, you can win one or several Mystery games in a spin or in a bonus game. Once won, you play...

What is a Super Game?

The Super Game is a bonus minigame with a high success rate that allows you to get various prizes, such as:WinningsAnother Super GameA Super Game jackpotYou get Super Games when you win more t...

What is a bonus game?

A bonus game is a special round in a game that allows you to win points, money or Mystery games. To access the bonus game, you must line up 3 bonus symbols.In a dice game, you can only win one...

I don’t want to appear in the list of winners. How do I do it?

You don’t want to appear in the list of winners for a game? It’s possible! To do this, please contact our customer service.

I’ve received the message “Due to local legislation, this game is not available in your country”. What should I do?

Sometimes the game you would like to play is not available in the region of the world you are in. If you are in Belgium, but this message appears, please contact our customer service.

How do I clear the cache and cookies on my Google Chrome browser?

To enjoy an optimal gaming experience, it is important to regularly clear the cookies and cache on your navigator.It’s really simple on Google Chrome! Here are the steps to follows:In Google C...

Which browser should I use to have the best gaming experience?

For the best and most comfortable gaming experience, we recommend using the Google Chrome browser. In fact, the games available at FamilyGameOnline are optimized for Google Chrome. Using this ...

How do I update my Google Chrome browser?

To enjoy an optimal gaming experience, it is important that your browser is up to date. To update your Google Chrome browser, follow these steps: Open ChromeClick on the menu button on the top...