Casino & Dice games

What is the difference between the REAL MONEY mode and a PLAY MONEY DEMO?

When you play in REAL MONEY mode, you play with real money which you have deposited on your account. In this gaming mode you can withdraw your winnings.   When you play a PLAY MONEY DEMO, you ...

Do my chances of winning Family Game Online Jackpots depend on the amount I stake?

Not at all. All players that stake, no matter the amount, have the same chances of winning. You could bet 0.01€ and win the Jackpot of several thousand euros!

What types of games can I find at FamilyGameOnline ?

FamilyGameOnline offers a wide range of casino and dice games, separated into several categories:   • Slot machines: from the most traditional to the most original, the slot machine is THE ult...

What are the FamilyGameOnline Jackpots?

FamilyGameOnline Jackpots are unique jackpots found only at FamilyGameOnline. They’re jackpots that can drop at any time on any game in our catalog.   Whenever you play a game, you automatical...

What is a jackpot? Does my stake influence the jackpot?

The jackpot is the biggest winnings you can win during a game.  There are 2 types of jackpots:  The progressive jackpot: it is linked to several games and changes depending on the number of s...

What games can I win a FamilyGameOnline Jackpot on?

Any game! Our FamilyGameOnline Jackpots can drop at any time on any game, no matter the stake!

Can I win several FamilyGameOnline Jackpots on the same day?

Yes! As incredible as it sounds, you can win the 3 FamilyGameOnline Jackpots on the same day. And the best thing of all? You can even win the game jackpot and the 3 FamilyGameOnline Jackpots o...

I never win! Why?

We are sorry to hear that you haven’t won yet!   Your chances of winning a game depend on what we call volatility. This corresponds to the winning frequency of an online casino game. There are...

I’ve won to a casino or dice game! When will I receive my winnings?

The winnings you get during a casino or dice game automatically appear on your account.   If that’s not that case, please wait a few minutes. If after 30 minutes, you still haven’t received yo...

Can I play at FamilyGameOnline from my smartphone or tablet?

Of course. Our platform adapts to all your devices, whether it’s your computer, your smartphone or your tablet. 

I would like to try a new game. Where can I find the rules?

To read the rules of a game, start the game and click on the “info” icon, often represented by a question mark (?).   Depending on the game, this icon can be found in various places, such as i...

A technical problem made me lose money during a game. What should I do?

We are sorry there was a technical problem!   We do all we can to avoid technical problems happening. Despite this, technical problems can unfortunately sometimes occur and interrupt your game...

I’m not able to start a game or the game is stuck “loading”. What should I do?

If you aren’t able to start a game or if it is stuck on the “loading” page, there is a high chance that your WiFi connection is too weak. We recommend connecting to the internet using an Ether...

A pop-up window appeared during my gaming session. Why?

FamilyGameOnline works hard to ensure that your gaming experience is both enjoyable and responsible.  For this reason, a pop-up window with a responsible gaming message will appear every 30 mi...

I’m currently outside of Belgium and I’m unable to play on my hotel WiFi. What should I do?

FamilyGameOnline.be may not be accessible from outside of Belgium, for example when you’re on vacation. However, you can still access your account if: Your player account is authenticated and...

What is a Mystery game?

A Mystery game is a special spin during which your winnings are at the maximum.  Depending on the game, you can win one or several Mystery games in a spin or in a bonus game. Once won, you pla...

What is a Super Game?

The Super Game is a bonus minigame with a high success rate that allows you to get various prizes, such as: Winnings Another Super Game A Super Game jackpot You get Super Games when you win ...

What is a bonus game?

A bonus game is a special round in a game that allows you to win points, money or Mystery games. To access the bonus game, you must line up 3 bonus symbols. In a dice game, you can only win on...

I don’t want to appear in the list of winners. How do I do it?

You don’t want to appear in the list of winners for a game? It’s possible! To do this, please contact our customer service.

I’ve received the message “Due to local legislation, this game is not available in your country”. What should I do?

Sometimes the game you would like to play is not available in the region of the world you are in.  If you are in Belgium, but this message appears, please contact our customer service.

How do I clear the cache and cookies on my Google Chrome browser?

To enjoy an optimal gaming experience, it is important to regularly clear the cookies and cache on your navigator. It’s really simple on Google Chrome! Here are the steps to follows: In Googl...

Which browser should I use to have the best gaming experience?

For the best and most comfortable gaming experience, we recommend using the Google Chrome browser.  In fact, the games available at FamilyGameOnline are optimized for Google Chrome. Using this...

How do I update my Google Chrome browser?

To enjoy an optimal gaming experience, it is important that your browser is up to date.  To update your Google Chrome browser, follow these steps:  Open Chrome Click on the menu button on the...

How do I update my Firefox browser?

To enjoy an optimal gaming experience, it is important that your browser is up to date.  To update your Firefox browser, follow these steps:  Open Firefox Click on the menu button on the top...

How do I clear the cache and cookies on my Firefox browser?

To enjoy an optimal gaming experience, it is important to regularly clear the cookies and cache on your navigator. It’s really simple on Firefox! Here are the steps to follows:  Open Firefox ...

What do I need to do to win a Family Game Online Jackpot?

To win a Family Game Online Jackpot, all you need to do is play! Each time you play one of the many games in our catalog, you have the chance to win one of the 3 Family Game Online Jackpots, n...

Can I win several Jackpots at the same time?

You can only win one Jackpot at a time. However, it is possible to win several Jackpots during the same day.