Account and registration

I haven't been able to authenticate myself. What should I do?

If you cannot authenticate, there are several possible reasons. - If you use ItsMe, make sure your credentials on your application are up to date. - If you take photos, it is important to make...

How do I use Itsme to authenticate my account?

Authenticating yourself on our site couldn't be easier!   You have several choices:   - authenticate with ITSme; - authenticate by taking a few photos of your documents; To authenticate with I...

How do I authenticate my account using the ‘Take photos’ option?

Authenticating on our site couldn't be easier! Several options are available: - Authenticating with ItsMe; - Authenticating by taking several photos of your documents;   Our Veriff photo assis...

Authentication mandatory from 1 May 2025

From 01/05/2025, new rules require you to be verified in order to deposit or play on your account.   Therefore, a message may appear on your account for a few weeks now:     Rest assured, the...

I can’t log into my account. Why?

If you can no longer log in to your FamilyGameOnline account, there are several possible reasons:   • You have entered the wrong password several times. For your security, your account has the...

I'm not able to register at FamilyGameOnline. What should I do?

If you aren’t able to register, you might already have a FamilyGameOnline account? As a 100% legal website certified by the Belgian Gaming Commission, we place great importance on respecting t...

How can I register at FamilyGameOnline?

Registering at FamilyGameOnline is easy! Simply click on the “Register” button. Then, fill in your details (first name, last name, email address, etc.), choose a username and password and set ...

My account has been suspended. What should I do?

Has your account been suspended and you don’t understand why? There are many reasons why this could be the case. For example, your account may be being verified. For more information, please c...

I want to delete my account. How do I do it?

If you want to delete your account, you can contact us using the contact form. Please include the reason why you are asking to delete your account. Are you no longer able to keep control? Reme...

I would like to cancel my self-exclusion. Is this possible?

If you have activated a 6-month self-exclusion on our website, you must wait until the end of this period to be able to log back in. To recover access to your account at the end of the 6 month...

I would like to change the email address linked to my account. How can I do it?

If you want to change the email address linked to your Family Game account, please contact our customer service via the contact form.   You will need to provide:    ·   An original photo of th...

I don’t want to receive emails or communications from FamilyGameOnline anymore. Where can I disable them?

You no longer want to receive our communications? That’s a shame! To unsubscribe, please go to your account settings or contact our customer service.   Remember that you can choose your prefer...

I’ve moved. Do I need to inform FamilyGameOnline?

Yes. You are obliged to inform us of any changes to your personal information.   CHANGE MY ADDRESS

How do I change my personal details?

To change your personal details, go to your account and then into the My details tab You can only change your postal address. If you would like to change other details (email address, telephon...

Can I have several FamilyGameOnline accounts?

No. The legislation prohibits having several accounts on the same gambling website. This is, among other things, why you must provide us with your national registration number when you register.

Do I have to pay to register at FamilyGameOnline?

No. Registration on our online gaming site is completely free.   Once registered, you can start to play even without credit by selecting demo mode. However, to win real money, you must stake w...

Which professions are banned from gaming?

People carrying out certain professions, such as notaries, magistrates, bailiffs and police officers, are not allowed to gamble and can therefore not register on this online gaming site. By cr...

I don’t want to receive transactional emails anymore. What should I do?

You don’t want to receive transactional emails such as order or withdrawal confirmations? Go to your account settings, then to the section “Communications”:      All you need to do is unselec...

I would like to close my account to create a new one. Is this possible?

As per our general terms and conditions, a single account is allowed per player, even if you want to close your current account.

I can’t update my telephone number. How do I do it?

Have you changed your telephone number? To update your number on your Family Game Online account, please contact us via the contact form and send us your new telephone number. We will then sor...

I would like to change my username. Is it possible?

For security reasons, it is not possible to change your username. A single account is authorized per person, it is also not possible to create another account with the username of your choice....

I can’t find my country in the registration form. Why?

Residents of certain countries are not authorized to register at Family Game Online. If your country doesn’t appear in the list of residence countries available in the registration form, this ...

I’ve forgotten my username or password. How can I retrieve them?

To retrieve your username or password, click on “Forgotten your password” in the “Log in” menu and enter the email address linked to your account. You will then receive a link to choose a new ...

How old do I need to be to play at Family Game Online?

You must be at least 21 years old to get access to our platform.

Should I be registered to play ?

If you are not registered, you can, with limited credit, play a demo of 10 minutes, so you can evaluate the quality of the games on this online gaming site. After the 10 minutes, the game will...