Account and registration
Account and registration
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I haven't been able to authenticate myself. What should I do?
If you cannot authenticate, there are several possible reasons. - If you use ItsMe, make sure your credentials on your application are up to date. - If you take photos, it is important to make...
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How do I use Itsme to authenticate my account?
Authenticating yourself on our site couldn't be easier! You have several choices: - authenticate with ITSme; - authenticate by taking a few photos of your documents; To authenticate with I...
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How do I authenticate my account using the ‘Take photos’ option?
Authenticating on our site couldn't be easier! Several options are available: - Authenticating with ItsMe; - Authenticating by taking several photos of your documents; Our Veriff photo assis...
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Authentication mandatory from 1 May 2025
From 01/05/2025, new rules require you to be verified in order to deposit or play on your account. Therefore, a message may appear on your account for a few weeks now: Rest assured, the...
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I can’t log into my account. Why?
If you can no longer log in to your FamilyGameOnline account, there are several possible reasons: • You have entered the wrong password several times. For your security, your account has the...
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I'm not able to register at FamilyGameOnline. What should I do?
If you aren’t able to register, you might already have a FamilyGameOnline account? As a 100% legal website certified by the Belgian Gaming Commission, we place great importance on respecting t...