Withdrawals

Of course! Authenticating your account is a legal obligation dictated by the Belgian Gaming Commission.   As a 100% legal website, Familygameonline places great importance on respecting the pr...

The minimum and maximum withdrawal amount depends on the payment method you choose:   • Withdrawal by bank transfer: €10 minimum and €25,000 maximum • Quick withdrawal by bank transfer : €10 m...

Making a withdrawal at Familygameonline is really simple! In your account, go to the “Withdrawal” tab and follow the instructions shown on your screen. Our website offers several payment metho...

You may still have bonus credit on your account corresponding to a Playthrough that you were unable to complete when the various bonuses were still available on our platform. The residual bonu...

Withdrawal requests are usually processed within 24 hours by our team. Once your request has been validated, you will immediately receive the amount on your bank account.   When a withdrawal i...

No, you don’t have to pay any tax on the amounts you win by playing at Familygameonline. For more information about tax on games of chance, go to the Belgian Gaming Commission website.

If you haven’t received a verification email, it could be in your junk mail folder. If it isn’t there either, don’t worry, please contact our customer service and we will send you a link to co...

Have you recently changed account number and would like to withdraw your money to your new account? All you need to do is fill in the requested information about your new bank account when mak...

You can only cancel a withdrawal if the request hasn’t been processed yet. To know if there is still time to cancel a withdrawal, please check your transaction history in your account. You can...

The processing and validation of your documents takes on average a few days during our customer service’s opening hours. However, it can sometimes take longer for various reasons: if one of th...

If you wish, you can deactivate the option to cancel a withdrawal from your account. You can make the request by directly contacting customer service via the contact form. Once your confirmati...

If you aren’t able to make a withdrawal, you might not have confirmed your registration by email. Go to your email inbox and look for the email we sent you when you registered at Family Game O...

Withdrawal requests are usually processed within 2 working days by our team. Once your request has been validated, you will receive the amount on your bank account within 1 to 4 working days. ...

Withdrawal requests are processed 2 working days after their creation. Then, depending on your bank, a delay of 1 to 4 days is necessary so that the money is available in your bank account. Th...