Deposits

I’m not able to make a deposit. What should I do?

If you aren't able to make a deposit, there are several possible reasons:   • Your balance is insufficient: recharge your card and try again • You have made an error in your details (card numb...

How do I change my limits?

There are two types of limits at Family Game Online: personal limits and the default limit.   Personal limits You can change your personal limits at any time from your account settings.      ...

My deposit has been ongoing for more than 10 minutes. What should I do?

If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note than our teams save all you...

My transaction was refused by HiPay. Why? Who should I speak to?

If you try to make a deposit, but your transaction is refused by HiPay or if you encounter a problem with the HiPay payment page, there are several possible reasons:   • Your balance is insuff...

I would like to turn off my legal limit, is that possible?

Yes. To do this, go to your account settings and click on the "remove limit" button:      Your request will automatically be forwarded to the Gambling Commission.   Within 72 working hours, t...

I can’t find my deposit in my history. How can I know if it has been successfully completed?

If your deposit doesn’t appear in your history, it is likely that an error occurred during your transaction. Please note than our teams save all your deposit attempts.   Has the deposit amount...

I wish to make a deposit with a prepaid paysafecard. What do I have to do?

To get your prepaid paysafecard, find a point of sale or order your card online on the paysafecard website. Once you have your prepaid card, you can use it to make a deposit on our website in ...

Can I deposit or withdraw from a bank account that doesn’t belong to me?

No. For security reasons, you cannot use a bank account that doesn’t belong to you to make deposits and withdrawals, even with the agreement of the account holder. This is mentioned in our ter...

How can I make a quick deposit through QR code?

The quick deposit through QR code allows you to make a deposit in no time through your smartphone. The access to this method of deposit is located to the right of your username and the deposit...

I’m having a problem making a deposit with Aion. What should I do?

Aion does not offer a Bancontact system or cards, only Mastercard Debit cards. As such, its transactions are not managed in the same way as with other banks. Unlike Bancontact, which captures ...

What limits are imposed on my personal deposits?

There are 3 types of personal deposit limits:   1. Daily limit Takes into account all deposits made at any time during the last 24 hours. Example: At 16:30 on Tuesday 11/04/2023, my daily limi...

Can I delete my deposit history?

No. This is unfortunately not possible. 

What is the minimum and maximum amount I can deposit?

The deposit amount is a minimum of 10€   In Belgium, from 21 November 2022, your deposits are limited to 200€ maximum per week. As a 100% legal gaming website, Family Game Online respects this...

I would like to turn off my default limit, is that possible?

Yes. To do this, go to your account settings and click on the "remove limit" button:      Your request will automatically be forwarded to the Gambling Commission.   Within 72 working hours, t...

My transaction was refused by paysafecard. Why? Who should I speak to?

If you try to make a deposit, but your transaction is refused by paysafecard or if you encounter a problem with the paysafecard payment page, there are several possible reasons:   • Your balan...

How can I deposit money on my www.familygameonline.be account ?

In order to play with real money on this online game site, you need to make a deposit using one of the following methods of payment: Bancontact MobileHipayDocdataPaysafecard